WE ARE THE
via email or
10:00AM - 9:00PM EST
Monday-Wednesday Thursday &
Friday 10:00am-11pm Saturday 10am-6pm or
Sunday 12am-4pm Buy
All merchandise is subject to availability
and prices subject to change without notice. Website pricing
not applicable to Enfield, CT store. CVT is not responsible
for error, typos or omissions. Issuance of these pages
and prices is not a commitment to sell.
AN ADULT SIGNATURE IS REQUIRED FOR
ALL TOBACCO Purchase from NEW CUSTOMERS. A surcharge of $5
will be added to your payment. When ordering from us
you are representing to us that you are at least 21 years of
age and that the person to whom it is being shipped is also
at least 21 years old. The customer at the time of delivery
are required to provide a valid date of birth ID as a proof
of age to the delivery carrier.
If no one is available to receive the package, a subsequent
attempt to deliver will be made by the carrier. If
subsequent attempts are unsuccessful, your order will be
returned to us and you will charged a 25% restocking fee.
Shipping charges will not be refunded.
A $10 charge per package will be added to your order in case
of any address changes and corrections once the items ships
We guarantee our product quality and service. If for any
reason you are not satisfied with your order, please contact
our customer service. We charge a 25% restocking fee on all
canceled and returned orders. Shipping charges will not be
We do not ship to: Hospitals, Cruise Ships or Hotels.
TRANSIT TIMES (NOT guaranteed by USPS):
*** USPS Priority Mail: approx 3 to 4 business days
*** USPS First Class Mail: approx 3-7 business days
*** USPS Parcel Post/Flat Rate (ground): Eastern Time Zone:
approx 3 to 7 business days Central Time Zone: approx 5-9
business days Mountain Time Zone: approx 7-11 business days
Pacific Zone & TX: approx 8-12 business days
*** USPS Parcel Post/Flat Rate (sea) to HI, AK, PR, VI:
approx. 4 to 8 weeks
Packages with Delivery Confirmation: Please use the USPS
tracking site whenever possible. The USPS tracking site will
only give date of shipper's notification of shipment and
delivery info. Enroute tracking info is normally not
available during package transit and may or may not be
available after delivery.
In addition to Ground
also offers Next Day, 2nd Day and Three day delivery
service. Visit www.ups.com
for delivery service guarantees.
We are pleased to accept orders from
our friends in the military. Please
lighters may not be sent to APO &
FPO addresses, even if they are
All orders sent
to a PO box must be shipped via the United States Postal
Service. We ship USPS Parcel Post to Alaska, Hawaii
and Puerto Rico. A surcharge of $5 applies.
INSTRUCTIONS for USPS:
USPS Lost PACKAGE: Orders
that are shipped by USPS are shipped insured and should
normally reach you within the guidelines specified above. Please ensure that you have used the tracking information
provided to track your package. It if does not show up
after 2 weeks beyond these guidelines, please let us know
and follow these instructions: Get a
Form 1000 from the Post office and fill out the top right
portion including your name, shipping information and
telephone number. Do not fill out the rest of the form or
keep any copies. We will submit the claim along with the
shipping receipt. Write a
letter (must be dated at least 21 days from the date the
package was shipped) stating that you never received your
package and please be sure to sign it. (If delivery
has been confirmed, but you still have not rec'd the
merchandise, and you still want to file a claim, you must
submit a POLICE REPORT). Please
keep in mind that we cannot file a claim with the post
office for 30 days after the date the package was shipped
and therefore cannot replace shipments until the claim is
Claims must be submitted in writing and be reported within 45 days
from the original shipping date .
USPS DAMAGED/RIFLED PACKAGE: Let us
know as soon as possible and we will mail the required proof
of shipping so you can present it along with the damaged
package and/or contents with the claim form. Get a
Form 1000 from the Post office and follow the instructions
#3. The package and contents must be presented to the post
office by you along with all required documents.
INSTRUCTIONS for UPS/FED EX:
Lost Package: If a package has not been delivered
24 hours after the expected delivery date and time, the
receiver can report the package as lost. If UPS is
unable to find your package or prove delivery, a claim
number for loss is issued to CVT for processing.
received for lost packages reported beyond 45 days from the
original shipping date will not be
Damaged Package: In the unlikely event you receive
a damaged package, contact UPS immediately. An inspection by
a UPS representative might be required. UPS will prepare a
damage inspection report and contact CVT with the results of
the inspection. For damages, UPS will provide CVT
with a damage claim number as soon as the damage is reported
online. Please note that the issue of a claim number does
not mean that the claim will be approved.
In the unlikely event your purchase is
rec'd DOA - contact us within three (3) days of receipt & and
upon our inspection we will
replace it immediately. If the item you purchased stops
working after three (3) days of receipt, please contact the
MANUFACTURER and request a WARRANTY CLAIM.
At Connecticut Valley
Tobacconist, we take pride in our products! If you have any
questions or comments, please contact our customer service
department at 860-763-4655.
RETURN POLICY - 1). Unused merchandise may be
returned for a partial refund or exchange within seven (7)
days of receipt. Simply call 860-763-4655 for a return
authorization number. Merchandise that has been used,
altered or damaged will be not be accepted. A twenty five
(25) percent restocking fee applies. Customer return
shipping charges will not be refunded 2). Special Orders may
not be returned. 3). Damage claims will be denied if the
item has been used, worn, or altered from the original
condition in any way. Items must be returned with all
original paperwork and boxes. 4) Exchanges receive 100%
credit towards a future purchase. Shipping charges are not
refundable under any circumstance.
REFUNDS - Refunds are normally processed within ten
(10) business days for credit card payments
- Taxes collected as
The security and protection of our
customers' personal information is our top priority.
CVTOBACCO does not distribute our customer’s information to
PROTECTION - Tobacconist
Choice®, Old Powder Keg®, Mysterioso®, & Battleground® cigar are registered
trademark of Connecticut Valley Tobacconist LLC. All rights
reserved. Absolutely no reproduction without written permission
from Connecticut Valley Tobacconist LLC, is permitted.
WARNING: These products Contain/Produce Chemicals known to the state of California to Cause Cancer, Birth Defects or Other Reproductive Harm.
WARNING: CVTOBACCO.COM DOES NOT SELL TOBACCO OR TOBACCO RELATED PRODUCTS TO ANYONE UNDER THE LEGAL AGE OF
21. All tobacco sales subject to proof of age verification. Deliveries to made via UPS with an adult signature required upon receipt.
By entering this site and submitting your credit card information for the purchase of tobacco products, you hereby certify that you are at least
21 years of age.