Terms & Policies
All merchandise is subject to availability and prices subject to change without notice. Website pricing not applicable to Enfield, CT store. CVT is not responsible for error, typos or omissions. Issuance of these pages and prices is not a commitment to sell.
AN ADULT SIGNATURE IS REQUIRED FOR ALL TOBACCO Purchase from NEW CUSTOMERS. A surcharge of $5 will be added to your payment. When ordering from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years old. The customer at the time of delivery are required to provide a valid date of birth ID as a proof of age to the delivery carrier.
If no one is available to receive the package, a subsequent attempt to deliver will be made by the carrier. If subsequent attempts are unsuccessful, your order will be returned to us and you will charged a 25% restocking fee. Shipping charges will not be refunded.
A $10 charge per package will be added to your order in case of any address changes and corrections once the items ships our store.
We guarantee our product quality and service. If for any reason you are not satisfied with your order, please contact our customer service. We charge a 25% restocking fee on all canceled and returned orders. Shipping charges will not be returned.
We do not ship to: Hospitals, Cruise Ships or Hotels.
NORMAL TRANSIT TIMES (NOT guaranteed by USPS):
*** USPS Priority Mail: approx 3 to 4 business days
*** USPS First Class Mail: approx 3-7 business days
*** USPS Parcel Post/Flat Rate (ground): Eastern Time Zone: approx 3 to 7 business days Central Time Zone: approx 5-9 business days Mountain Time Zone: approx 7-11 business days Pacific Zone & TX: approx 8-12 business days
*** USPS Parcel Post/Flat Rate (sea) to HI, AK, PR, VI: approx. 4 to 8 weeks
Packages with Delivery Confirmation: Please use the USPS tracking site whenever possible. The USPS tracking site will only give date of shipper's notification of shipment and delivery info. Enroute tracking info is normally not available during package transit and may or may not be available after delivery.
In addition to Ground delivery, CVT also offers Next Day, 2nd Day and Three day delivery service. Visit www.ups.com for delivery service guarantees.
We are pleased to accept orders from our friends in the military. Please note: Butane lighters may not be sent to APO & FPO addresses, even if they are empty.
All orders sent to a PO box must be shipped via the United States Postal Service. We ship USPS Parcel Post to Alaska, Hawaii and Puerto Rico. A surcharge of $5 applies.
CLAIM INSTRUCTIONS for USPS:
USPS Lost PACKAGE: Orders that are shipped by USPS are shipped insured and should normally reach you within the guidelines specified above. Please ensure that you have used the tracking information provided to track your package. It if does not show up after 2 weeks beyond these guidelines, please let us know and follow these instructions: Get a Form 1000 from the Post office and fill out the top right portion including your name, shipping information and telephone number. Do not fill out the rest of the form or keep any copies. We will submit the claim along with the shipping receipt. Write a letter (must be dated at least 21 days from the date the package was shipped) stating that you never received your package and please be sure to sign it. (If delivery has been confirmed, but you still have not rec'd the merchandise, and you still want to file a claim, you must submit a POLICE REPORT). Please keep in mind that we cannot file a claim with the post office for 30 days after the date the package was shipped and therefore cannot replace shipments until the claim is processed.
Claims must be submitted in writing and be reported within 45 days from the original shipping date .
USPS DAMAGED/RIFLED PACKAGE: Let us know as soon as possible and we will mail the required proof of shipping so you can present it along with the damaged package and/or contents with the claim form. Get a Form 1000 from the Post office and follow the instructions #3. The package and contents must be presented to the post office by you along with all required documents.
CLAIM INSTRUCTIONS for UPS/FED EX:
UPS/FED EX Lost Package: If a package has not been delivered 24 hours after the expected delivery date and time, the receiver can report the package as lost. If UPS is unable to find your package or prove delivery, a claim number for loss is issued to CVT for processing.
Claims received for lost packages reported beyond 45 days from the original shipping date will not be accepted.
UPS/FED EX Damaged Package: In the unlikely event you receive a damaged package, contact UPS immediately. An inspection by a UPS representative might be required. UPS will prepare a damage inspection report and contact CVT with the results of the inspection. For damages, UPS will provide CVT with a damage claim number as soon as the damage is reported online. Please note that the issue of a claim number does not mean that the claim will be approved.
WARRANTY - In the unlikely event your purchase is rec'd DOA - contact us within three (3) days of receipt & and upon our inspection we will replace it immediately. If the item you purchased stops working after three (3) days of receipt, please contact the MANUFACTURER and request a WARRANTY CLAIM.
At Connecticut Valley Tobacconist, we take pride in our products! If you have any questions or comments, please contact our customer service department at 860-763-4655.
RETURN POLICY - 1). Unused merchandise may be returned for a partial refund or exchange within seven (7) days of receipt. Simply call 860-763-4655 for a return authorization number. Merchandise that has been used, altered or damaged will be not be accepted. A twenty five (25) percent restocking fee applies. Customer return shipping charges will not be refunded 2). Special Orders may not be returned. 3). Damage claims will be denied if the item has been used, worn, or altered from the original condition in any way. Items must be returned with all original paperwork and boxes. 4) Exchanges receive 100% credit towards a future purchase. Shipping charges are not refundable under any circumstance.
REFUNDS - Refunds are normally processed within ten (10) business days for credit card payments
TAXES - Taxes collected as applicable.
PRIVACY POLICY - The security and protection of our customers' personal information is our top priority. CVTOBACCO does not distribute our customer’s information to third parties!
TRADEMARK PROTECTION - Tobacconist Choice®, Old Powder Keg®, Mysterioso®, & Battleground® cigar are registered trademark of Connecticut Valley Tobacconist LLC. All rights reserved. Absolutely no reproduction without written permission from Connecticut Valley Tobacconist LLC, is permitted.
WARNING: These products Contain/Produce Chemicals known to the state of California to Cause Cancer, Birth Defects or Other Reproductive Harm.
WARNING: CVTOBACCO.COM DOES NOT SELL TOBACCO OR TOBACCO RELATED PRODUCTS TO ANYONE UNDER THE LEGAL AGE OF 21. All tobacco sales subject to proof of age verification. Deliveries to made via UPS with an adult signature required upon receipt. By entering this site and submitting your credit card information for the purchase of tobacco products, you hereby certify that you are at least 21 years of age.
AN ADULT SIGNATURE IS REQUIRED FOR ALL TOBACCO Purchase from NEW CUSTOMERS. A surcharge of $5 will be added to your payment. When ordering from us you are representing to us that you are at least 21 years of age and that the person to whom it is being shipped is also at least 21 years old. The customer at the time of delivery are required to provide a valid date of birth ID as a proof of age to the delivery carrier.
If no one is available to receive the package, a subsequent attempt to deliver will be made by the carrier. If subsequent attempts are unsuccessful, your order will be returned to us and you will charged a 25% restocking fee. Shipping charges will not be refunded.
A $10 charge per package will be added to your order in case of any address changes and corrections once the items ships our store.
We guarantee our product quality and service. If for any reason you are not satisfied with your order, please contact our customer service. We charge a 25% restocking fee on all canceled and returned orders. Shipping charges will not be returned.
We do not ship to: Hospitals, Cruise Ships or Hotels.
NORMAL TRANSIT TIMES (NOT guaranteed by USPS):
*** USPS Priority Mail: approx 3 to 4 business days
*** USPS First Class Mail: approx 3-7 business days
*** USPS Parcel Post/Flat Rate (ground): Eastern Time Zone: approx 3 to 7 business days Central Time Zone: approx 5-9 business days Mountain Time Zone: approx 7-11 business days Pacific Zone & TX: approx 8-12 business days
*** USPS Parcel Post/Flat Rate (sea) to HI, AK, PR, VI: approx. 4 to 8 weeks
Packages with Delivery Confirmation: Please use the USPS tracking site whenever possible. The USPS tracking site will only give date of shipper's notification of shipment and delivery info. Enroute tracking info is normally not available during package transit and may or may not be available after delivery.
In addition to Ground delivery, CVT also offers Next Day, 2nd Day and Three day delivery service. Visit www.ups.com for delivery service guarantees.
We are pleased to accept orders from our friends in the military. Please note: Butane lighters may not be sent to APO & FPO addresses, even if they are empty.
All orders sent to a PO box must be shipped via the United States Postal Service. We ship USPS Parcel Post to Alaska, Hawaii and Puerto Rico. A surcharge of $5 applies.
CLAIM INSTRUCTIONS for USPS:
USPS Lost PACKAGE: Orders that are shipped by USPS are shipped insured and should normally reach you within the guidelines specified above. Please ensure that you have used the tracking information provided to track your package. It if does not show up after 2 weeks beyond these guidelines, please let us know and follow these instructions: Get a Form 1000 from the Post office and fill out the top right portion including your name, shipping information and telephone number. Do not fill out the rest of the form or keep any copies. We will submit the claim along with the shipping receipt. Write a letter (must be dated at least 21 days from the date the package was shipped) stating that you never received your package and please be sure to sign it. (If delivery has been confirmed, but you still have not rec'd the merchandise, and you still want to file a claim, you must submit a POLICE REPORT). Please keep in mind that we cannot file a claim with the post office for 30 days after the date the package was shipped and therefore cannot replace shipments until the claim is processed.
Claims must be submitted in writing and be reported within 45 days from the original shipping date .
USPS DAMAGED/RIFLED PACKAGE: Let us know as soon as possible and we will mail the required proof of shipping so you can present it along with the damaged package and/or contents with the claim form. Get a Form 1000 from the Post office and follow the instructions #3. The package and contents must be presented to the post office by you along with all required documents.
CLAIM INSTRUCTIONS for UPS/FED EX:
UPS/FED EX Lost Package: If a package has not been delivered 24 hours after the expected delivery date and time, the receiver can report the package as lost. If UPS is unable to find your package or prove delivery, a claim number for loss is issued to CVT for processing.
Claims received for lost packages reported beyond 45 days from the original shipping date will not be accepted.
UPS/FED EX Damaged Package: In the unlikely event you receive a damaged package, contact UPS immediately. An inspection by a UPS representative might be required. UPS will prepare a damage inspection report and contact CVT with the results of the inspection. For damages, UPS will provide CVT with a damage claim number as soon as the damage is reported online. Please note that the issue of a claim number does not mean that the claim will be approved.
WARRANTY - In the unlikely event your purchase is rec'd DOA - contact us within three (3) days of receipt & and upon our inspection we will replace it immediately. If the item you purchased stops working after three (3) days of receipt, please contact the MANUFACTURER and request a WARRANTY CLAIM.
At Connecticut Valley Tobacconist, we take pride in our products! If you have any questions or comments, please contact our customer service department at 860-763-4655.
RETURN POLICY - 1). Unused merchandise may be returned for a partial refund or exchange within seven (7) days of receipt. Simply call 860-763-4655 for a return authorization number. Merchandise that has been used, altered or damaged will be not be accepted. A twenty five (25) percent restocking fee applies. Customer return shipping charges will not be refunded 2). Special Orders may not be returned. 3). Damage claims will be denied if the item has been used, worn, or altered from the original condition in any way. Items must be returned with all original paperwork and boxes. 4) Exchanges receive 100% credit towards a future purchase. Shipping charges are not refundable under any circumstance.
REFUNDS - Refunds are normally processed within ten (10) business days for credit card payments
TAXES - Taxes collected as applicable.
PRIVACY POLICY - The security and protection of our customers' personal information is our top priority. CVTOBACCO does not distribute our customer’s information to third parties!
TRADEMARK PROTECTION - Tobacconist Choice®, Old Powder Keg®, Mysterioso®, & Battleground® cigar are registered trademark of Connecticut Valley Tobacconist LLC. All rights reserved. Absolutely no reproduction without written permission from Connecticut Valley Tobacconist LLC, is permitted.
WARNING: These products Contain/Produce Chemicals known to the state of California to Cause Cancer, Birth Defects or Other Reproductive Harm.
WARNING: CVTOBACCO.COM DOES NOT SELL TOBACCO OR TOBACCO RELATED PRODUCTS TO ANYONE UNDER THE LEGAL AGE OF 21. All tobacco sales subject to proof of age verification. Deliveries to made via UPS with an adult signature required upon receipt. By entering this site and submitting your credit card information for the purchase of tobacco products, you hereby certify that you are at least 21 years of age.